Email: support@thebelacan.com
Tel：+1 (516) 288 6014
Open Hours:Mon-Sun,7x24
22% OFF Orders Over $99 Code: TB22
24% OFF Orders Over $3,999 Code:TB24
26% OFF Orders Over $7,999 Code:TB26
Free Shipping On All Orders
Free Returns Within 30 days
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+1 (516) 288 6014
Customization
Free worldwide shipping
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Certification: UL / CE / SAA
Introduce
We offer custom service, you can contact us by email (support@thebelacan.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.
Customization
1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:
The product link or model number of the product.
The information of the color and size or other you need to customize.
If can, please send us your actual application scenario (for we can give the most suitable design solution to you)
2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:
The picture or design drawing you have.
Specify base size, material, color, bulb type or others.
If there are any questions, please feel free to contact us：
Email: support@thebelacan.com
Phone：+1（516）288-6014
When you choose our White Glove Service, our professional team will ensure your order is delivered safely and set up exactly where you need it:
Room of Choice Delivery – We’ll place the item in the exact room of your home or office.
Unpacking & Placement – All packaging materials will be removed and the product carefully positioned.
Trash Removal – We’ll take away all packaging debris for proper disposal.
Professional Handling – Service includes two experienced movers and a liftgate-equipped truck for safe unloading.
White Glove Service is charged separately from the base shipping cost, which is determined by the weight and volume of the product. Pricing for a single item is as follows (multi-item shipments may vary):
| Service Item | Price | Details |
|---|---|---|
| Base Service Fee | $199 | Covers the standard service (2 movers, 1 floor, within 30 minutes). |
| Overtime Fee | $300 / 30 minutes | Charged if service exceeds the included 30 minutes. |
| Additional Labor | $150 / person / hour | For extra movers if the item is too heavy for two people. |
| Stair Fee | $50 / floor | Applies from the 2nd floor and above, if no elevator is available. |
The total cost may vary depending on:
Number of Products – Multiple items may require more time.
Floor & Elevator Access –
With elevator: No stair fee.
Without elevator: Stair fee applies from the 2nd floor.
Product Attributes – Weight, box dimensions, and total volume affect shipping and handling difficulty.
Request a Quote – Provide your delivery address, product list (with size & weight), and floor/elevator details.
Get the Calculation – We’ll provide both the base shipping fee and the White Glove Service cost.
Confirm & Schedule – Once confirmed, our White Glove team will be arranged for your delivery.
For just $199, you get 30 minutes of professional White Glove Service including room-of-choice delivery, unpacking, and cleanup.
If your location requires extra time, labor, or stair carrying, we’ll inform you of any additional fees in advance.
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